- Students requiring information and assistance regarding application to study at HugenoteKollege, the different programs and courses as well as student accommodation report to reception who will refer the student to the staff member dealing with the matter at hand.
- The orientation programme for new students is an academic matter and the deans of the respective programmes are responsible for the content of the programme. The Office of the Registrar is responsible for arranging the programmes as well as the logistics.
- The librarian is responsible to assist and guide students using the library and computer facilities as well as the resource centre.
- New students have to attend the training in the use of the electronic library management system as well as MyNotes, offered as part of the orientation programmes.
- Individual assistance will also be provide throughout a student’s journey with HugenoteKollege.
- Copies of all prescribed study material will be provided by the publishing centre unless otherwise specified in the prospectus and respective study guides. Additional study notes will be posted on the MyNotes platform.
- Communication regarding academic activities as well as assessment dates and assessment results will be posted on the official notice boards as well MyNotes.
- It will be expected of lecturers/facilitators to identify potential academic problems pro-actively and to discuss the needs with the designated coordinator or the dean of the specific programme.
- Students feeling that they need individual support can either report to their facilitator/lecturers or make an appointment with the coordinator for that course or the dean of the programme.
- Individual academic support programmes as well as individual development plans (IDP’s) need to be developed in collaboration with the student.
- Students with special needs will be supported in accordance with their specific needs and the available resources and infrastructure.
- HugenoteKollege will offer short courses regarding effective study methods as well as reading and writing skills, either as a core module of a specific course or as additional courses.
- Students in need of spiritual counselling have to make an appointment with the student chaplain. Specific hours for counselling sessions will be posted on the official notice boards as well as MyNotes.
- Students needing psycho-social support can either report to their facilitator/lecturers or make an appointment with either the coordinator for that course or the dean of the programme.
- Students who have access to medical aid schemes will be referred to professionals according to the rules of the specific scheme. Students without medical aid they will be referred to a professional in the psycho-social volunteers network or a professional or clinic of the Department of Health and the Department of Social Services.
- In cases of emergency the trained first aid officers on campus or the Managers of Residential facilities will attend to the need according to specific protocols.
- A trained nursing professional is available for primary health care and counselling during specific clinic hours. No medicines or treatment other than first aid and emergency treatment will be supplied. Clinic hours will be posted on official notice boards and the MyNotes platform.
- Students who have access to medical aid schemes will be referred to professionals according to the rules of the specific scheme. Students without medical aid will be referred to a professional in the medical volunteers network or a professional or clinic of the Department of Health.